FREEQUENTLY ASKED QUESTIONS
We are using paypal auto-payment gateway. If you have any difficulty in settle your payment with us, please contact our Customer Service Team via:
Supporter: Jia Ying Tan
After payment, We will send download link to your email within 5 minutes.
In case of I'm in relax or diffent in Time Zones, please kindly allow us 8 - 12 hours max to fullfil your order.
We're real seller, please feel confident 100% when buying from us. You will get exactly you paid for or 100% refund.
If you need any courses that doesn't show up in our website, please simply send us an email ([email protected]) with the name of the course, or the sale page link. We will help you to find it with best price.
Normally the cost is just about 10% - 20% price of the original.
All emails, orders of our customers are kept in secret. We dont share information to any third - party.
No. We dont guarantee to provide any user, member login account or subscription to the sale page. We just resell downloadable courses.
Please contact us before (CourseHug[email protected]) you place the order if the course need subcription.
No question ask for refund if the fault is ours:
(1) Item is not as described
(2) Item doesn’t work the way it should
(3) Item support is promised but not provided
(4) Item support extension not used
DIDN'T FIND THE ANSWER?
1. How Can I Complete a Purchase?
We utilize PayPal’s automated payment gateway for all transactions. Should you encounter any issues while processing your payment, please get in touch with our Customer Service Team for assistance. Contact: Jia Ying Tan
Email: [email protected]
2. How Do I Access My Purchased Course?
Upon successful payment, a download link will be sent to your email within 5 minutes. Due to time zone differences or relaxation periods, please allow up to 8-12 hours for order fulfillment. Rest assured, we are a reputable seller committed to delivering exactly what you’ve paid for or offering a full refund.
3. How Can I Request a Specific Course?
If you’re interested in a course not listed on our website, please email us the course name or sales page link at [email protected]. We will endeavor to source it for you at a cost typically 10% to 20% of the original price.
4. What Is Your Security Policy?
We prioritize customer privacy. All customer emails and orders are confidential and will not be disclosed to third parties.
5. Do You Offer User Accounts or Subscriptions?
We do not provide user or member login accounts or offer subscriptions to sales pages. We specialize in reselling downloadable courses. If the course you’re interested in requires a subscription, please consult us at [email protected] before placing your order.
6. What Is Your Refund Policy?
We offer no-questions-asked refunds under the following conditions:
(1) The item is different from what is described.
(2) The item does not function as intended.
(3) Promised support for the item is not provided.
(4) Unused item support extensions.
Read more about our store: Shipping and Refund Policy
7. Can I get a sample before purchasing a course?
Yes, you can request a sample file to check and clarify what you’re buying.
8. What should I do if I face issues with the course content?
Contact our dedicated supporter, via email ([email protected]) for any concerns or queries. We help you until every problem fixed.
9. How do I use a discount code on CourseHuge.net?
Normally, discount codes are automatically added to your checkout cart when buying. But for some special events, like reviews to get discounts via Trustpilot, you will get the Discount code sent through email; then you need to enter the code in your checkout cart manually. Read our guide to get Discount code.
10. Do I need a subscription for any courses?
We mainly resell downloadable courses. If a course requires a subscription, please consult us before placing your order.
11. How do I know the courses on CourseBig.net are authentic?
12. Are there any additional fees or hidden charges when purchasing a course?
No, the price you see is the price you pay. We believe in transparency and do not add any hidden charges.
13. Why are the course’s prices so cheap on CourseHuge.com?
We offer downloadable versions of courses, splitting the cost among group-buy members. This way, you get the full, high-quality course just like on the original sales page, but at a lower price.