Where Your Satisfaction Comes First: CourseHuge.com
Introduction to Shipping and Refund Policy
At coursehuge.com, we deeply value your trust and are committed to ensuring that every purchase meets your expectations. This policy outlines the conditions under which returns and refunds are processed, ensuring transparency and trust in every transaction.
1. When Can You Get a Refund?
Wrong Item Description: If what you get differs from the original sale page, not same as the description, we’ll return your money.
Course Problems: If the course has issues or doesn’t work right (videos not working, no sound, blurry image…), you can request a refund.
Lack of Support: If we said we’d help with something and didn’t, you can get your money back.
Didn’t Use Extra Help: Tell us if you paid for extra help and didn’t use it, and we’ll return your money.
Note: Before purchasing any items, you can request a sample file to check if you need clarification on what you’re buying.
2. Refund Process at CourseHuge.com:
Initiation: Once you’ve identified an issue under our refund conditions, contact us via email ([email protected]) with the details. After verifying the claim, we’ll initiate the refund process. Please don’t submit the case on PayPal or leave bad reviews before emailing us because this work can complicate the issue and take longer to address. We guarantee that we always listen and share the problem with you.
Duration: Refunds are typically processed within 24-48 hours of verifying the claim. The amount will be credited back to the original mode of payment.
Communication: We’ll inform you from when you raise concerns to completing the refund process.
Refund Options: Choosing What’s Best for You:
When we and our valued customers agree that there’s an issue with a product, we offer flexibility in making it right. Here are your options:
- Full Refund: If you prefer to get your money back, we’ll process a 100% refund to your original payment method. No deductions, no hassles.
- Store Credit: Alternatively, you can opt for store credit if you’d like to explore more of our offerings. We’ll credit the full amount you spent into your CourseHuge.com account. This credit can be used anytime to purchase any other course or product on our platform.
- Partial Course Issues: We understand that sometimes only a portion of a course might have issues, while the rest remains valuable and insightful. If you find yourself in such a situation and are still content with the majority of the course, we offer a special solution:
- Special Discount: As a token of our appreciation for your understanding, we’ll provide you with a discount code ranging from 30% to 50%. This discount can be applied to any future purchase on CourseHuge.com, allowing you to explore more courses at a reduced price.
The choice is entirely yours. Whether it’s a full refund, store credit, or a special discount, we’re committed to ensuring you get the best value and experience from CourseHuge.com.
Immediate Access: Our system is designed to provide immediate access post-purchase. A download link is typically sent to your registered email within 5 minutes of a successful transaction.
Delays: In rare cases, there might be a delay due to time zone differences or high server traffic. We request your patience for up to 8-12 hours in such scenarios. If the delay exceeds this duration, don’t hesitate to contact us.
Delivery method: We will send the courses to you via the downloadable speed cloud like Google Drive, Plcoud, or Mega. Then you can access the link and download the courses for learning
4. Security & Privacy:
Data Protection: We employ advanced encryption techniques to keep your data confidential. From your details to your transaction history, everything is securely stored.
No Third-Party Sharing: Your trust is paramount. We guarantee that none of your details are shared with third-party entities.
5. Contact & Support:
Dedicated Support: For any concerns, queries, or feedback, our dedicated supporter, Jia Ying Tan, is at your service. Reach out via email at [[email protected]]
Response Time: We aim to address all queries within 24 hours. Your satisfaction is our priority; we’re here to assist you at every step.